Frequently Asked Questions
How do I place an order?
You can browse our website, add items to your cart, and checkout using our secure payment methods.
What payment methods do you accept?
We accept payments via bank transfer, card payments, and online payment platforms.
How long does it take to process my order?
Orders are usually processed within 24–48 hours (excluding weekends and holidays). Orders placed after 5 PM are processed the next business day.
How can I track my order?
Once your order ships, you will receive a tracking number via email or SMS. You can track it on our website or the carrier’s website.
What are your shipping options and delivery times?
Standard Shipping: 3–7 business days (within Nigeria)
Express Shipping: 1–3 business days (within Nigeria)
International Shipping: 7–14 business days (depending on destination)
How much does shipping cost?
Shipping costs depend on the weight, size, and destination of your order.
Can I return an item?
Yes! Items can be returned within 14 days if they are unused, undamaged, and in their original packaging. Some items like clearance products, consumables, or hygiene items cannot be returned.
Who pays for return shipping?
Customers pay for return shipping unless the item is damaged, defective, or incorrect.
How will I get my refund?
Approved refunds are sent to your original payment method within 5–7 business days.
What if my item is damaged or incorrect?
Contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.
Do you deliver internationally?
Yes! International orders may be subject to customs duties, taxes, or fees, which are the customer’s responsibility.
Is it possible to cancel or change my order?
Yes, as long as it hasn’t been shipped. Contact us within 12 hours to make any changes.
“We ensure all our clients that they will receive top quality products and services at the best price.”
