Overview
Refund & Returns Policy
At Rynelle Technology Limited, your satisfaction comes first. If you are not fully happy with your purchase, we are here to help you.
Eligibility for Returns:
Items can be returned within 14 days after they are delivered.
Products must not be used or damaged and must be returned in their original packaging, including all accessories, manuals, and warranty cards.
You must provide proof of purchase, such as an order number or receipt.
Some items, like clearance goods, consumable products, or hygiene-related items, may not be accepted for return.
Refund Process:
1. Ask for a return – Send an email to support@rynelletech.com.ng with your order number and request a return.
2. Get approval – We will reply with the return address and step-by-step instructions.
3. Item check – After we receive the item, our team will examine it to make sure it meets the return conditions.
4. Get your refund – Once approved, your money will be refunded to your original payment method within 5–7 working days.
Refund Process:
Customers must pay for the cost of returning items, except when the item is damaged, defective, or wrongly delivered.
The original shipping fee will not be refunded.
Damaged or Defective Items:
If your item is damaged, faulty, or not what you ordered, please contact us within 48 hours of delivery and include clear photos.
We will arrange a replacement or give you a full refund at no extra cost to you
Contact Us:
If you have any questions about returns or refunds, please contact us::
📧 support@rynelletech.com.ng
📞 +234 912 2214 624